Shipping and Refund

Refund/Exchange Policy

We have very low return rates and we are proud of the high quality hair extensions that we offer.  However, refunds are granted ONLY under these conditions….  Must be returned 3 Days after receiving your order. Hair must be in the same condition as it  in when received. Seal must be intact. Hair that has been manipulated, tampered, pulled apart, or frizzed will not be accepted for EXCHANGE nor REFUND. You are responsible all exchange or return shipping cost. When please leave a note with order number. This will make the process easier and quicker. We are not responsible for lost return. Send tracking number via email attach your order number as well.


Shipping & Handling 

 Processing takes 2-3 Business days for your order to be shipped out. We process orders Monday-Friday. (If you ordered on Friday your order will be processed on the next business day) Express Shipping Orders are 2 to 3 Business Days.This processing timeframe is subject to change due to sales or holidays. 

Domestic Express Shipping is 1-2 Business days depending on your location.

Domestic Standard Rate Shipping is 3-4 Business days depending on your location. 

Packages are handled through USPS and UPS.